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Newly created upsell not showing

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Have you just created an upsell but it isn’t showing? There could be a few reasons why that is.

First off, ensure the global upsell setting is active. This can be found under the main settings panel.

Secondly, are both the lead product and offered upsells in stock or have oversell active? By default, Upsell hides upsells out of stock.

Common issues are:

  • Upsell product has 0 stock and is not set to oversell
  • Upsell product is not live (draft product)
  • Upsell Product in not visible on the Online Sales Channel
  • You are using a page builder
  • The script can’t load on your theme

For On Page Upsells, check this guide.

For Action Upsells, check this guide.

For Cart Upsells, check this guide.

Finally, if all those have been checked then its possible there is a conflict with your theme/app setup. You may need to add various scripts or tags for SellUp to appear on your theme. If you are on the Pro Plan, we can do this for you.

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