Have you just created an upsell but it isn’t showing? There could be a few reasons why that is.
Check SellUp is enabled
First off, ensure the global upsell setting is active. This can be found under the main settings panel.
Check Product Visibility
Secondly, are both the lead product and offered upsells in stock or have oversell active? By default, Upsell hides upsells when the product is out of stock. This is because customers can not purchase items if they are out of stock. If a product is set to oversell, it will be visible.
Common issues are:
- Upsell product has 0 stock and is not set to oversell
- Upsell product is not live (draft product)
- Upsell Product in not visible on the Online Sales Channel
SellUp is not loading in your theme
If you have checked all the above and SellUp should be visible but still isn’t, it is most likely a small theme issue. By default, Sellup will load on most standardised Shopify themes. However in some cases, a theme is built slightly differently by it’s developers. This is also the case with some Page Builders.
Theme related scenarios:
- Your theme is built in a non-standardised way
- You are using a page builder
- The script can’t load on your theme due to CSS
Some aspects of SellUp may be working on your store but others may not. Below are solutions for each aspect of SellUp
For On Page Upsells, check this guide.
For Action Upsells, check this guide.
For Cart Upsells, check this guide.
