Last Updated on June 15, 2021 by LAUNCHTIP
How to simply allow a customer to upload files at checkout on your Shopify store
Shopify stores have turned the tables around in record time. A massive proportion of businesses have shifted online. Although some might argue that the customer service is heading south for virtual stores, this isn’t always the case, especially concerning Shopify stores.
In that regard, customer feedback in the form of images or other files is priceless. Therefore, sellers are on the quest to find whether Shopify offers them the opportunity to receive customer-uploaded files.
If you happen to be such a seller, this brief yet comprehensive account will cater to all your needs and provide you with a practical solution!
How does a customer upload files at checkout help Shopify merchants?
Checkout is perhaps the most crucial time frame for online shopping for both the sellers and buyers. Customers can enlighten the sellers with their honest feedback in the form of either video, audio, or even images.
Furthermore, uploading files also creates a window to communicate and clear any discrepancies in their footsteps so that things don’t escalate. Read on to discover how to achieve the feat.
Is it rationally achievable?
Yes! You have the liberty to add a custom code that generates a window for the users to upload files at checkout. Have a look at the steps you will be following (remember to always take a backup of your existing theme!):
Use this code:
Follow these steps:
- Search for (type=”submit”) in the product.liquid file to access the “add to cart” part of your webpage
- Add this code above (type=”submit”) :
Moreover, if you want to make this a required field (you want the customer to fill it every time), you can modify the code to:
And that is how you can simply allow your customers to upload files at checkout!