Last Updated on June 25, 2020 by LAUNCHTIP

What “Sorry, this shop is currently unavailable” means and how to fix it

We all know that exciting feeling when you’ve just set up your new Shopify store and are buzzing to get selling. But what happens when you’re greeted with “Sorry, this shop is currently unavailable”? Don’t panic. There is a solution that can help you solve this issue.

It seems that this could be either of two things; you’ve entered incorrect information or haven’t set up something properly. We first suggest trying the below.

You’ll need to ensure that your third-party domain points your domain name at your Shopify store. You’ll need to include the domain without ‘www’ at the beginning. When customers enter your domain URL into a browser, they will be presented with your store. If you get stuck, Shopify’s guide on third-party domains can help.

Your domains

You have a primary domain, which is your myShopify URL and which you use to log into your Shopify store. This cannot be changed but you can purchase a custom domain either from a third-party domain registrar or from Shopify direct. This domain can be converted to your primary domain.

Visitors to your store will see this primary domain in the URL address bar.

If your store still isn’t working after trying to connect your own purchased domain, then you’ll need to contact Shopify support. Remember, if you have just changed your Domains DNS settings, you should wait at least 12-24 hours for propagation to occur.


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