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How to get a custom email address if hosted with Shopify

Last Updated on by LAUNCHTIP

How do I get a custom email address like hello@myshopname.com if I am hosted with Shopify?

To retain a professional presence, most Shopify store owners claim personalized email addresses on their own domain. When you use Gmail and Yahoo for your company, customers might not take you as seriously.  Clients have an average of 5 personalized email accounts on their domains, according to a recent audit.

Shopify email hosting, on the other hand, is not accessible via Shopify’s core services. At the moment, third-party providers handle the majority of Shopify email hosting. Shopify allows you to register domains but not custom email addresses on those domains. We encountered a lot of questions about how to get emails hosted while using Shopify, so we created this tutorial to help them.

Make sure you have a domain name

The first step to getting customised email is to make sure you have a custom domain (not the freely issued myshopify url).

Once you buy a custom domain from Shopify, you can set up a forwarding email address. While Shopify does not provide email hosting, you can create an infinite amount of forwarding email addresses for free (e.g. info@myshopname.com).

That ensures that if anyone sends an email to info@shopname.com, it will be immediately redirected to your primary email address. 

Get email hosting from a provider

Since email hosting is not included when you purchase a domain from Shopify, you’ll have to use a third-party web hosting service if you’d like to send or respond to emails from your custom domain forwarding address. 

Here is a couple that we think you’ll enjoy:

Zoho Mail

Up to ten free email addresses for your custom domain are provided by Zoho Mail, with paying packages also available.

G Suite

For a nominal monthly charge, G Suite by Google links to Gmail with emails for your custom domain name.

Many customers are confused by Shopify email hosting and forwarding. For most customers, forwarding is not a choice because it seems unprofessional.

Getting your email hosted is the professional solution. Most providers who offer email hosting will usually help you get setup.


How to solve domain email problems with A, CNAME and MX configurations

When you change the CNAME of a domain to yourshopname.myshopify.com, you may experience domain email problems. Here’s a simple way to solve this issue.

How to solve domain email problems

Before you do this, you should remember the changes you have made so that you can revert to the original settings if required.

For Cpanel and similar web hosts:

Follow the given steps to solve this problem:

  • Go to Cpanel and then click on Advanced DNS Zone Editor 
  • If you believe that you previously edited the settings for Zone File Records wrong, you can Reset Zone Files to get a clean slate. If you do not have any concerns about the settings, you can skip this step
  • Now, look at the Zone File Records 
  • If the mail.yourdomain.com has CNAME type, click on Edit and change it to
  • Then, change the Record with the IP address: cpanel.yourdomain.com
  • Change the yourdomain.com IP address to
  • Click on Home and then MX Entry. If you’re unable to find it, type it in the Find bar
  • If you see the yourdomain.com in MX Records, replace it with mail.yourdomain.come. Keep the priority O
  • The email route must be Automatically Detect Configuration 
  • You can test if the email is working by sending an email from an alternative email to it

After this, simply follow the steps in the Shopify tutorial for redirecting yourshop.myshopify.com to your primary domain’s name.

If your domain is already connected to Shopify, you can skip the initial steps and start by changing the CNAME of mail.yourdomain.com to A. After that, change the yourdomain.com in the MX Records to mail.yourdomain.com and keep its priority 0.

Following these steps will help solve the email problems you’re facing.

If you are not on Cpanel, a similar webhost or are not confident with these settings, you can see the services of a Shopify Expert, a developer on Upwork or a gig on Fiverr.

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