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Customer Support

Ensuring your Shopify store maintains positive reviews across the web is crucial to long term success. Having good customer service is easier when you have the right tools and processes in place.

35 articles

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如何在 Shopify 中将订单拆分为多个发货包裹
Customer Support

如何在 Shopify 中将订单拆分为多个发货包裹

高效管理发货对任何 Shopify 店铺都至关重要，尤其是在需要将订单拆分为多个包裹发货时。这种情况在 dropshipping 场景中很常见，因为同一笔订单中的不同产品可能会从不同地点发出。确保客户能为每个包裹收到准确的物流追踪信息，对于维持透明度与信任至关重要。[…]

2 min
如何防止 Shopify 联系表单垃圾信息
Customer Support

如何防止 Shopify 联系表单垃圾信息

你是否通过联系表单收到了垃圾信息？很多时候，店主会收到垃圾消息，对方试图推销相关服务、发起网络钓鱼攻击等等。如果你不断收到这些重复消息，很快就会让人感到烦躁。好在，有多种方法可以解决这个问题。在本指南中，我们将探讨如何防止[…]

2 min
如何为你的 Shopify 店铺设置休假模式
Customer Support

如何为你的 Shopify 店铺设置休假模式

作为一名单打独斗的创业者，管理 Shopify 店铺时，随时掌握每一项动态至关重要。然而，当你终于迎来一场应得的假期时，把店铺“放着不管”的想法可能会让人压力倍增。你真的需要把工作也一起带去度假吗？好在，Shopify 提供了多种功能，让你在离开期间也能让店铺平稳运转，从而真正放松并享受休息时光。[…]

2 min
如何在 Shopify 中根据客户所在地自动切换货币
Customer Support

如何在 Shopify 中根据客户所在地自动切换货币

对于希望更好触达全球受众的 Shopify 商家来说，本地货币展示的作用不容忽视。它能让国际客户从第一次访问起就倍感熟悉。通过自动以本地货币显示价格，而不是让他们从基础货币自行换算，你不仅节省了他们的时间，也在打造更顺畅的购物体验。你并不只是……

2 min
How to Create Post Purchase Surveys for Your Shopify Store
Customer Support

How to Create Post Purchase Surveys for Your Shopify Store

As a Shopify merchant, one of the key factors to your success is understanding your customers’ preferences and needs. This is where surveys come into play. Surveys can provide you with valuable insights that can help you improve your products, services, and overall customer experience. For example, you may want to know what your customers […]

7 min
How to Send an Invoice to a Customer in Shopify
Customer Support

How to Send an Invoice to a Customer in Shopify

Running an online store involves more than just listing products and processing orders. One crucial aspect that often gets overlooked is invoicing. Whether it’s for keeping records straight, ensuring compliance, or providing customers with detailed transaction summaries, invoices play a vital role in e-commerce. For Shopify store owners, invoicing can sometimes seem like a daunting […]

4 min
How to Manage Exchanges in Your Shopify Store: 3 Methods
Customer Support

How to Manage Exchanges in Your Shopify Store: 3 Methods

The ecommerce landscape continues to grow at an impressive pace. Global ecommerce sales are projected to reach $6.86 trillion in 2025, with ecommerce accounting for 15.5 percent of total retail sales in the U.S. Shopify powers a significant portion of this growth, and customer service remains one of the many aspects where Shopify stores leave […]

7 min
通过追加销售提升客单价