How to Send Checkout and Payment Invoice Links for Draft Orders in Shopify
Learn how to send Shopify draft order payment links by invoice or direct checkout URL, plus common mistakes, latest rules, and best practices.
14 min
Category
Customer Support
Ensuring your Shopify store maintains positive reviews across the web is crucial to long term success. Having good customer service is easier when you have the right tools and processes in place.
29 articles
How to Customize Confirmation Emails Based on Products Ordered in Shopify
Learn how to customise Shopify order confirmation emails based on products ordered using Liquid, tags, variants, metafields, apps, and testing.
15 min
How to Send an Invoice to a Customer in Shopify
Running an online store involves more than just listing products and processing orders. One crucial aspect that often gets overlooked is invoicing. Whether it’s for keeping records straight, ensuring compliance, or providing customers with detailed transaction summaries, invoices play a vital role in e-commerce. For Shopify store owners, invoicing can sometimes seem like a daunting […]
4 min
How to Manage Exchanges in Your Shopify Store: 3 Methods
The ecommerce landscape continues to grow at an impressive pace. Global ecommerce sales are projected to reach $6.86 trillion in 2025, with ecommerce accounting for 15.5 percent of total retail sales in the U.S. Shopify powers a significant portion of this growth, and customer service remains one of the many aspects where Shopify stores leave […]
7 min
How to Check Emails Sent to Your Customers from Shopify
Learn how to check emails sent to customers from Shopify, where to find order email logs, and what Shopify does not show natively.
13 min