Chatkit
Your store, now a conversation.
Chatkit is a conversational AI shopping assistant for your storefront. Shoppers ask, browse and buy in the same chat. It surfaces product suggestions, recommends complementary items, and answers questions using your shop's information. Live order tracking and human handoff sit in the same thread, covering the full journey from first question to delivery.
Turn browsing into buying
From the first question to delivery, Chatkit guides shoppers through discovery, recommendations and support, all inside one conversation. Built on your products and policies, and styled to match your brand.
Conversational shopping
Shoppers ask, browse and buy in the same chat. The assistant surfaces product suggestions and answers questions in real time.
Lift basket size
Suggest complementary items and smart bundles, with Add to cart available right inside the chat to increase average order value.
24/7 support
Deflect repetitive support questions with instant answers drawn from your shop's information and supporting knowledge.
Order tracking & handoff
Live order tracking and human handoff sit in the same thread, so customers stay informed from first question to delivery.
Built on your knowledge
Answers leverage your products, collections and policies, alongside any supporting knowledge you add to keep responses accurate.
Styled to your brand
A branded widget that matches your storefront, with Engage and Flows to greet shoppers and guide conversations.
Pricing
Start free, then scale as you grow. Every plan includes the branded widget, order tracking & assistance, and Engage & Flows.
Free
- 150 messages/mo
- Up to 250 products
- Branded widget
- Order tracking & Assistance
- Engage & Flows
Starter
$15 per 500 additional messages
- 1,500 messages/mo
- Up to 1,000 products
- Branded widget
- Order tracking & Assistance
- Engage & Flows
Growth
$15 per 500 additional messages
- 5,000 messages/mo
- Up to 10,000 products
- Branded widget
- Order tracking & Assistance
- Engage & Flows
Scale
$15 per 500 additional messages
- 15,000 messages/mo
- Up to 50,000 products
- Branded widget
- Order tracking & Assistance
- Engage & Flows
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
FAQ
Get started with Chatkit, free.
Turn your store into a conversation.
Add to ShopifyLearn more at chatkit.co.