Last Updated on by Dan S
Originally Published May 28, 2021.


Are you getting spam messages through your contact form? Often, store owners receive spam messages trying to sell related services, phishing attacks and so on.

If you keep getting these repetitive messages, it can quickly become frustrating. Fortunately, there are several ways to address this issue.

In this guide, we will explore how to prevent spam on your Shopify store contact form, including the current features provided by Shopify, as well as additional apps and techniques you can use to keep your inbox clean and focused on genuine customer inquiries.

How to prevent spam on your Shopify store contact form

If you keep getting the same messages, it can get annoying pretty quickly. But lucky for you, there are a few ways to get around the situation. 

Current Shopify feature 

Before looking for solutions, you might have wondered what Shopify is currently doing to prevent spam? The platform has a Captcha that appears on your contact form signups and newsletter when two submissions are made in 24 hours from a single IP address. 

This is enabled by default on all Shopify stores in contact, comment forms, login, create account, and password recovery pages.

However, this is often not sufficient and store owners may still get some spam messages. 

shopify recaptcha

Apps to prevent spam

You can use Shopify apps or third-party options to reduce spam from your contact page. Here are two Shopify apps to try: 

  • Zero Spam Contact Form: The app stops annoying emails coming from spambots. Since it has a customizable style, it can fit easily into the current look of your store. More importantly, it utilizes Google’s reCAPTCHA algorithm to ensure high security

  • reCAPTCHA Spambuster: reCAPTCHA Spambuster shields your Shopify store from spam through effortless integration with Google’s reCAPTCHA v3, offering invisible protection, easy setup, and advanced spam detection without disrupting the user experience.

As for the third-party options, you can use the following apps: 

  • jotForm
  • Wufoo

However, Shopify says there’s no fool-proof method to block spambots completely. If you’re good at coding, you can add a Captcha to your store. 

HoneyPot trap technique 

Lastly, you can use the HoneyPot Trap method to filter bots from real customers. Basically, you add a blank space in the contact form that’s not visible to users. When bots fill this space, imagining it to be the contact form, you can weed them out by blocking their IPs. 

You can follow any Honeypot Trap guide online to set it up on your page. 

Conclusion

Dealing with spam messages through your Shopify store’s contact form can be frustrating and time-consuming. While Shopify’s built-in Captcha feature helps, many store owners still encounter spam, indicating the need for additional measures.

Fortunately, apps like Zero Spam Contact Form and reCAPTCHA Spambuster leverage advanced algorithms, such as Google’s reCAPTCHA, to enhance security and reduce unwanted messages without disrupting the user experience. Additionally, third-party options like jotForm and Wufoo offer customizable forms that can help filter out spam.

While no single method guarantees complete elimination of spambots, combining these strategies can significantly reduce spam, helping you maintain a cleaner and more efficient communication channel with your customers. This allows you to focus more on growing your business rather than dealing with spam.