Add a chatbot to your Shopify store
Turn browsing into buying and answer support questions 24/7. Enter your store URL to see an AI chatbot talking about your own products, in seconds.
What is a Shopify chatbot?
A chatbot is an AI assistant that lives in a chat widget on your
Shopify
store. Shoppers can ask, browse and buy in the same thread, and get help without hunting through pages.
The best chatbots do two jobs at once: a sales assistant that recommends the right products and bundles, and a support agent that answers questions and tracks orders 24/7 - grounded in your real catalog and policies.
Throughout this guide, a chatbot means a conversational AI agent that both sells and supports - turning questions into orders instead of dead ends.
Sales assistant
Recommends products, builds bundles and answers pre-purchase questions. Example: "Which cream is best for dry skin?"
Support agent 24/7
Handles order tracking, shipping, returns and FAQs, then hands off to a human when needed.
Designed for Shopify
A chatbot that knows your entire catalog
From apparel to beauty to homeware, Chatkit learns every product you sell and recommends the right one.
Shoppers have questions - and no one to ask
When a visitor cannot get a quick answer, they leave. Most stores lose sales and burn support time on the same repeated questions.
Unanswered questions
A shopper unsure about sizing, materials or shipping abandons the cart rather than emailing and waiting for a reply.
Slow, after-hours support
Questions arrive around the clock, but your team is not. Overnight tickets pile up and buyers move on.
Repetitive tickets
"Where is my order?" and "What is your returns policy?" eat hours that could go to real conversations.
One chat that sells and supports
A chatbot works every hour of every day, on traffic you have already paid for. The lift is close to pure margin.
Instant answers, day and night
Recommendations and bundles lift order value
To install Chatkit and go live
On-brand, matched to your store design
Turns browsing into buying
The assistant surfaces relevant products and bundles in the chat, so questions at the moment of intent become orders.
Deflects support volume
Order tracking, shipping, returns and FAQs are answered instantly, freeing your team for conversations that matter.
Better customer experience
Shoppers get help in seconds without leaving the page, grounded in your real catalog and policies.
Human handoff built in
When a conversation needs a person, Chatkit hands off to your team in the same thread - nothing gets lost.
Everything a Shopify chatbot handles
From the first question to after delivery, the whole journey happens in one conversation.
Product discovery
Shoppers describe what they want in plain language and the assistant finds the right products from your catalog, no menu-digging required.
Recommendations & bundles
The chatbot suggests complementary products and bundles inside the chat, lifting order value the way a great in-store associate would.
Order tracking
Customers ask "where is my order?" and get a live status in seconds, without opening a ticket or leaving the chat.
24/7 support & handoff
Shipping, returns and FAQ questions are answered instantly from your policies, with a smooth handoff to your team when needed.
See a chatbot on your own store
Scroll back up and enter your store URL to launch the live demo.
From our blog
Go deeper on chat & support
Practical guides to support customers and sell more on Shopify.
Chatbot questions, answered
What is a Shopify chatbot?
A Shopify chatbot is an AI assistant that lives in a chat widget on your store. Shoppers can ask questions, get product recommendations, track orders and reach support without leaving the conversation. A good chatbot handles both sales and service in the same thread.
Can a chatbot actually increase sales?
Yes. An AI shopping assistant turns browsing into buying by surfacing relevant products, suggesting complementary items and bundles, and answering pre-purchase questions instantly. Removing friction at the moment of intent lifts conversion and average order value.
Does a chatbot replace my support team?
It handles the repetitive questions - shipping, returns, order status, sizing - 24/7, so your team only sees the conversations that genuinely need a human. Chatkit hands off to a live agent whenever it is needed, in the same thread.
How does the chatbot know about my products?
It reads your catalog, collections and policies automatically, so answers and recommendations are grounded in your real store. You can also add supporting knowledge and rules to shape how it responds.
Will the chatbot match my brand?
Yes. The widget is styled to match your store - colors, avatar, welcome messages and tone - so it feels like a native part of your storefront rather than a bolt-on.
Do I need code to add a chatbot to Shopify?
No. Chatkit installs from the Shopify App Store in a click, learns your store automatically and goes live without any development work.
Add an AI chatbot to Shopify in 60 seconds
Chatkit is a conversational AI agent that recommends products, answers from your catalog and policies, tracks orders and hands off to your team - all in one chat.
Install Chatkit free on the Shopify App Store