Last Updated on by Dan S
Originally Published October 4, 2021.

Managing a Shopify store can be overwhelming, and adding staff members to assist with various tasks can be highly beneficial.

Here’s how you can effectively manage staff accounts, including how to handle common issues such as invitation emails not being received.

Adding Staff to Your Shopify Store

Your Shopify pricing plan determines the number of staff members you can add. Carefully assigning permissions ensures that staff members can only access necessary areas of the store. Some permissions are exclusive to store owners and cannot be delegated.

Inviting Staff Members

To add a staff member, follow these steps:

  1. Go to Settings in your Shopify admin.
  2. Navigate to Users.
  3. Click on Add users.
  4. Enter the staff member’s email address.
  5. In the Roles section, select at least one role to assign to the user.
  6. Click Send invite.

Resending a Staff Account Invite

If a staff member does not receive the invite email, advise them to check their junk or spam folders for an email from [email protected]. Staff invitations expire after seven days. If the invite still cannot be found or has expired, you can remove the staff member’s account and re-add it to trigger a new invitation.

Deleting and Re-adding Accounts

While you cannot directly resend an invitation, removing the staff account and sending a new invite is an effective workaround. This process involves:

  1. Removing the staff account via Settings > Users.
  2. Re-adding the staff member with the same email address, which sends a new invitation.

If these steps do not resolve the issue, contacting Shopify support for further assistance is recommended.

Benefits of Managing Staff Accounts

  1. Efficient Task Distribution: Delegates responsibilities, allowing for more focused management.
  2. Enhanced Security: Permissions control ensures that staff access is limited to relevant areas.
  3. Improved Customer Service: More staff can lead to better handling of customer inquiries and orders.
  4. Streamlined Operations: Reduces the workload on the store owner, allowing for strategic focus.

Conclusion

Effectively managing staff accounts on Shopify involves careful assignment of roles and permissions and ensuring staff members receive their invitations within the seven-day expiration period. While Shopify currently does not support directly resending invites, removing and re-adding accounts can resolve the issue. Understanding these processes and contacting support when necessary can help you efficiently manage your store with the help of your team.

For detailed instructions on managing staff accounts and permissions, you can visit the Shopify Help Center.