Last Updated on April 6, 2021 by LAUNCHTIP
How to delete abandoned checkouts on Shopify
When customers abandon their checkouts in your store, their information remains. Is there a way to delete abandoned checkouts? Below, we discuss the kind of orders you can delete in Shopify.
What is GDPR?
The General Data Protection Regulation (GDPR) gives users the right to ask for their personal information to be deleted. Moreover, individuals can also restrict a company from using their personal information.
Personal information could refer to the following:
- Credit card number
- IP address
Personal information does not include financial information that has nothing to do with the individual. For instance, you do not have to disclose how many times you’ve sold a particular object or how much money your store has made.
In some states, you’ll have to retain the customer information for legal reasons or taxation. So, you may not be legally allowed to delete abandoned checkouts.
On the other hand, in some states, it’s allowed. So, you may get a GDPR request to delete abandoned checkouts. In that case, there’s not much you can do on your own as Shopify takes charge of the process.
Keep in mind that you can only ask for the customers’ data to be removed if you are the shop owner. The staff accounts do not have this authority.
Deleting abandoned checkouts on Shopify
Currently, there’s no way in Shopify to delete abandoned checkouts manually, even for GDPR compliance. If you want to remove the customer information that’s left behind, you can get in touch with the Shopify team.
For that, you should go to the Customers tab in the Shopify admin. Select the customer you wish to remove the data for, then click on Erase personal data on the bottom right of the page.
Your request will be submitted to Shopify, and they’ll send the request to all other apps you’re using that might have your customers’ data.