Last Updated on by Dan S
Originally Published March 20, 2021.
If you’re looking to change the options and show messages to suit your customers’ needs, then you’ll need to edit the order status page. Note: As of August 2025, Shopify has transitioned to a new checkout and accounts editor system, replacing the legacy Additional Scripts method for most customizations.
Let customers opt-in to order updates
Depending on the information your customers enter at the time of checkout, will depend on how they receive order updates. Customers can still provide extra information after they’ve placed an order if the correct button from Admin has been enabled.
Once enabled, customers can add their email address or phone number to the order status page.
How do I enable order updates for customers?
- Navigate to your Shopify Admin and select Settings > Checkout
- Find Customer contact and select Additional contact method
- Select Save
Translating the order status page
Shopify allows you to translate your theme language in your store. If you have already done this, then more than likely your order status page is in your chosen language.
If you want to alter your notifications individually, you can do this too. For example, the first line on the order status page is ‘Thank you, David’. You may want to change this to ‘Thanks David’.
If you want to change the wording used across your store, you can find the order status fields under the Checkout and system tab.
What is the URL of the order status page?
The URL to the confirmation / order status page is unique to every customer as it contains an ID. You can view the order status page that customers see by logging into the Shopify Admin, navigating to a recent order and click “view order status page”.
Upsell on the Order Status page
Your customers land on the order status page right after they complete the order.
This is an often overlooked opportunity to actually sell them again.
At this point, most customers have signed up and are logged in with payment methods saved. They are also in a shopping mood.
Using SellUp, you can show a “thank you page” offer also known as Post Purchase. This can entice customers to shop again and produce additional orders.
Customizing with the Checkout and Accounts Editor (2025 Method)
As of 2025, Shopify has introduced a new, more secure way to customize your order status and thank you pages using the checkout and accounts editor. This modern approach uses apps and blocks instead of custom code.
How to access the checkout and accounts editor:
- Navigate to Shopify Admin and select Settings > Checkout
- In the Configurations section, click Customize next to your configuration
- Select the Thank you or Order status page from the page selector
- Use the editor to customize branding (logo, colors, fonts) and add app blocks for additional functionality
You can now customize your order status pages by:
- Adding your brand logo and adjusting colors and fonts
- Installing apps from the Shopify App Store that add blocks to enhance functionality
- Using page builder apps for drag-and-drop customization
- Adding upsell offers, product recommendations, reviews, or feedback surveys
- Implementing tracking pixels for analytics and conversion tracking
Apps on the Basic Shopify plan or higher can customize the thank you and order status pages. Advanced checkout customizations for the information, shipping, and payment pages require Shopify Plus.
Additional Scripts (Legacy Method – View Only as of August 2025)
Important Update: As of August 28, 2025, the Additional Scripts section in Checkout settings became view-only and can no longer be edited. Shopify has transitioned to a new foundation using Checkout Extensibility with apps, blocks, and web pixels for customizations.
If you previously used Additional Scripts, you’ll need to migrate your customizations to the new system using:
- App pixels – for tracking and analytics (replacing tracking scripts)
- App blocks – for page customizations and functionality
- Web pixels – for custom tracking using the Customer Events feature
The legacy Additional Scripts method previously allowed you to add HTML, CSS, JavaScript, and Liquid code, but this approach has been deprecated in favor of more secure, upgrade-safe methods.
Where to find Additional Scripts (View Only):
- Navigate to Shopify Admin and select Settings > Checkout
- Find Order processing
- Find the Additional scripts section (now view-only)
Shopify Plus and Checkout.liquid
Important Update: The checkout.liquid file has been deprecated by Shopify. As of August 13, 2024, checkout.liquid no longer works for the information, shipping, and payment pages. As of August 28, 2025, checkout.liquid, script tags, and additional scripts are no longer supported for the thank you and order status pages.
If you’re on Shopify Plus, you previously had access to the checkout.liquid file for total control over your checkout process. However, Shopify has transitioned all merchants to Checkout Extensibility, which offers:
- More secure, upgrade-safe customizations
- Better performance and faster load times
- Seamless integration with Shop Pay
- App-based customizations that don’t break with Shopify updates
Shopify Plus merchants can still access advanced customization features through:
- Checkout UI Extensions – for adding custom functionality to checkout pages
- Shopify Functions – for custom discounts, shipping rules, and payment methods
- Checkout Branding API – for advanced design customizations
Stores that haven’t upgraded are being automatically migrated by Shopify starting January 2026. It’s recommended to upgrade proactively to maintain control over your customizations rather than lose them in an automatic upgrade.
