Support & FAQ
How much does Promio cost?
Promio costs just $7.99 a month. With the increase in conversions and sales from Promio, it will more than likely pay for itself in no time!
I have setup Promio but it isn't displaying?
Promio is designed to work with most themes out of the box. If you have checked settings and it should be showing but isn’t, you may have a custom theme.
Make sure you have checked all Promio settings and that the “Global” Promio button is enabled.
If you would like assistance, simply send us a message and we will help you.
Promio is showing but not where I want it?
We have set the best setting as default for most stores but you can change the location setting to be above or below the add to cart box under settings.
If you aren’t happy and would like assistance, simply send us a message and we will help you.
It says ``null`` in the popup after a share?
If it says “null” this is because you haven’t set a discount code. In order to set a discount code in the app, you need to have created at least one discount code in Shopify.
To create a discount code in Shopify, check out this guide here.
How do I style Promio?
Styling Promio is simple. We have designed it to inherit your themes settings but you can tweak individual settings from the Promio settings.